they have not received a bill credit or payment from AT&T related to this matter.Ĭonsumers who meet these requirements can submit a claim online at.they had an unlimited data plan at some point between Octoand J.The FTC is using the remaining $7 million from the fund to provide partial refunds to consumers who meet all these requirements: The company gave a bill credit to current AT&T customers and sent refund checks to former customers.ĪT&T has not been able to reach everyone who was eligible for a refund. The money paid by AT&T was deposited into a fund that the company used to provide partial refunds to current and former customers who had unlimited plans that were throttled by AT&T. Some customers experienced data speeds so slow that many common phone applications, such as web browsing and video streaming, became difficult or nearly impossible to use. The FTC in 2019 required AT&T to provide $60 million for refunds for failing to disclose to millions of smartphone customers with unlimited data plans that once they reached a certain amount of data use in a given billing cycle, AT&T would reduce or throttle their data speeds. The Federal Trade Commission opened a claims process for former AT&T customers who have yet to claim a refund stemming from the FTC’s lawsuit against the company for misleading consumers about its unlimited data plans.įormer AT&T customers may be eligible to claim a refund from the $7 million remaining in a fund created to settle allegations that the wireless provider charged for “unlimited” data plans while reducing their data speeds, a practice known as throttling. About the FTC Show/hide About the FTC menu items.News and Events Show/hide News and Events menu items.Advice and Guidance Show/hide Advice and Guidance menu items.Competition and Consumer Protection Guidance Documents.Enforcement Show/hide Enforcement menu items.
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